Integration of Business Process Support with Knowledge Management - A Practical Perspective

For knowledge management to be of use in an organization, it should be seamlessly incorporated in everyday business activities. Large parts of an organizations activities, especially on the operational level, are structured around business processes. Therefore, knowledge management needs to be integrated with these processes, which means that a computerized system that supports business processes should also support knowledge management. This paper reports on the experiences of implementing an integrated business process support system and knowledge management system into an organization. The implementation is the subject of a research project. The projects objective is to work out techniques for developing integrated process and knowledge management systems, and investigate effects of introducing such a system in operational practice, e.g., effects on productivity, internal cooperation, and democracy in organizational life.